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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
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gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
In the case of the reset glitch, we can immediately determine that it is a “glitch”. However, in the case of the network error, it is difficult for us to determine if it is a glitch or if it is the cause of our environment.
Network errors usually gets worse slowly, so it takes about 1-2 months to observe the situation, and finally it gets out of hand. Rolling back from there is a nightmare.
I’ve also experienced the reset glitches (5 times) in the past, but reset is still better than network error…
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
When my game started having network errors, I sent a ticket to EAHelp, but their response was to use faster wifi & troubleshooting link.
I also asked Simguru to help me, but the the problem was not solved.
There was nothing left that I can do anymore. But I keep playing the game in a situation it took tens of minutes (sometimes hours) to login, I completed the festival and TH. And now, my game is dead at last. If I could have gotten help earlier, my rollback would have been much shorter.
Yes, I’m angry and I’ll keep writing my complaints here 😄
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    Oh by the way, I also completed the Wumples quests. Of course I don’t expect to get these rewards back, though 😄 The kid's dress and the lovely ghost. So sad
    • gogotamago5's avatar
      gogotamago5
      Seasoned Hotshot
      4 years ago
      This game has been a great comfort to me for years, thanks. I know it’s just digital data, but I really love my sims and their little world.
      Yes, it’s just digital data. So I don’t think that it would be so difficult to make up for the loss of customers DUE TO GLITCHES in the game. Why are you so reluctant to make compensations? Are we asking too much?? Well, it’s too much to deal with each and every customers, cuz there are too many glitches, there’s no end, haha
      • CharlieDaisy12's avatar
        CharlieDaisy12
        4 years ago

        Thanks for addressing the issue head on and being willing to do something about it. My issues go back to almost the beginning of my game so a roll back would be the same as losing my game all entirely, even with restored purchases. 
        Wish there could be more time to spend on each individual glitch to resolve it. I feel like they could. 
        They will fix the game loading issue. Because time and money will be put to it. So yes, I feel like they could fix absolutely every issue there is. 
        Please, EA, if you’re in touch with these forums, address our chief concerns. There’s many passionate players around the world in this franchise that really do deserve more. 
        You could if you wanted to.👍

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