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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
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gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
This game has been a great comfort to me for years, thanks. I know it’s just digital data, but I really love my sims and their little world.
Yes, it’s just digital data. So I don’t think that it would be so difficult to make up for the loss of customers DUE TO GLITCHES in the game. Why are you so reluctant to make compensations? Are we asking too much?? Well, it’s too much to deal with each and every customers, cuz there are too many glitches, there’s no end, haha
CharlieDaisy12's avatar
CharlieDaisy12
4 years ago

Thanks for addressing the issue head on and being willing to do something about it. My issues go back to almost the beginning of my game so a roll back would be the same as losing my game all entirely, even with restored purchases. 
Wish there could be more time to spend on each individual glitch to resolve it. I feel like they could. 
They will fix the game loading issue. Because time and money will be put to it. So yes, I feel like they could fix absolutely every issue there is. 
Please, EA, if you’re in touch with these forums, address our chief concerns. There’s many passionate players around the world in this franchise that really do deserve more. 
You could if you wanted to.👍

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