EA Staff (Retired)I will not be angry if I get proper supports, no matter how many times I get glitches.
I asked EAHelp and Simgurus for help early on, but you guys glossed over the fact that I needed a rollback. I knew from past experience that I probably needed to rollback but you guys told me to wait, so I did. The result is this. Dishonest. My game friend went through the same thing, and now she probably gave up the game. Yeah even if all the old players' games glitched and they left, new players will come along. It will be fine
I’ve asked EAHelp several times to roll back my game. I gave details of the issue with my game, added screenshots, and also included links to this thread and simgurus’ tweets. Their replies are "wait until the game team fixes the game".
My friend got a reset glitch after reinstalling and sent a ticket to EAHelp, but they asked her to reinstall AGAIN and then after seeing that the issue was not solved, they just said they would send feedback to the game team, unilaterally closed the case. After that, she reopened her case but they quickly closed it.
Simgurus telling us to rely on EAHelp, but EAHelp just says to wait for the game team to fix the game. We’re going around in a maze with no way out.
It has been a few weeks since I have been able to load my game. Prior to not launching at all, it would take several attempts to load my game. I am not sure how far back I would need to go to resolve the issue, but I am certainly not happy about losing any progress. I am also very unhappy that I cannot participate in the current events.
This is the response that I keep getting from EA Help:
Thank you for contacting us back at EA Help. My name is <name> and I will be assisting you today.
As we can check we have received a few similar cases recently.
And our teams are working on a fix that should be available with the next game update.
Meanwhile we can try to assist you by rolling back the account's progress to a previous state where the game did launch successfully.
So please do let us know if you wish to wait for the game update or proceed with the rollback.
We will be waiting for your response.
