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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
discussion
yani_tsm's avatar
yani_tsm
4 years ago
@gogotamago5 Exactly. You ask for help because you can't enter the game, and you can't get help because you can't enter the game. 😒
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
@yani_tsm Sorry but I’m laughing 😂 It’s too much!
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    I finally got a rollback my game today.
    Though I couldn’t get it just by sending tickets to EAHelp, and had to DM to Simguru Sanah via Twitter to get my case escalated.
    My game was rolled back to October 30. There was no explanation as to what date it rolled back, so this is just a guess based on my sims’ outfits, though.
    It took sooo long time to get a rollback, and I lost a lot of rewards, but I’m glad to be playing the game again..
  • SalixCat's avatar
    SalixCat
    Hero+
    4 years ago

    @SoSuchaGamer 

    Tap on SimGuruSanah's  profile image. Then, tap on CONTACT ME. This will create a new message in your INBOX.

  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    @SoSuchaGamer
    She seems to have closed her Twitter DMs, so try mention tweeting her on Twitter and asking her to send you a DM, or you can try DMing her on AHQ, as Salix said 🤞

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