Forum Discussion

Angeli_linka's avatar
Angeli_linka
7 years ago

I can play only for the one sim, instead of the other sims white squares

One of my inactive sim had no “leave” or “active” buttons for a long time. Yesterday, after I tried to make she active, when a place was left on the control panel, the game got stuck, I just got a blue screen, I rebooted the game and, re-entering, I found out that i can only play for this last activated sim, and  I see white squares in the control panel, besides family members are also not reflected on the family partret (screenshot 1). Also, if i play as the only available character, a tick no longer appears above it, indicating that an action is being performed. And finally, trying to enter today, I discovered that the game does not load at all and I see only this (screenshot 2).

Sorry for my english i know it badly.

technical issues

1 Reply

  • SalixCat's avatar
    SalixCat
    Hero+
    7 years ago

    @Angeli_linka 

    You should contact EA in order to get assistance.

    First you will need your player ID. That's the number on the top right corner of your screen when you open the app.

    Your Player ID appears at the top right side of the game loading screen.

    To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
    This will open your browser. Scroll down and tap on the button Contact Us.

    Now, tap on Connection and tech support and Game progress issues.

    Type your Player ID. 

    Tap on the button Select contact option.

    Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game. 

    An EA Advisor will email you within 24 hours.

    If you can't access the app for some reason, there are other alternatives to contact EA.

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

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