I lost all everything

Is it possible to speak to them without knowing your player ID? I can't access it because I'm stuck on the tutorial and I don't know what I can do now.

celiatify

That's why u should have took a screenshot of your player ID for just incase something happens & that something has happen to u & u don't know your player ID cause u didn't do the screenshot.
If the tutorial gives u a new game. It won't be the same player ID as the game u lost. It will be different.

Next time remember to take a screenshot of your player ID!

Nowhere in the game does it say to take a screenshot of the player ID. But it does say to log in through EA, Social Media etc. to prevent this exact thing from happening. The only way anyone would know to take a screenshot or write down the player ID is if they’ve had account problems before, or they’ve seen elsewhere that someone had a problem and couldn’t do much without the number.

Yes you can speak to an EA rep without knowing your Player ID, but it could take longer before you see any results. It’s been a week and a half and I’ve obly just got someone working to restore my account last night.

But without your player ID they’ll need to collect other information, for me they started with my IP address. They used that (I guess) to locate any saves they can find connected to it.. for me they first ended up granting me my sisters account. After I let them know it was wrong (the rep had a feeling it wasn’t right because it showed recent daily activity) she asked for all the information I remembered about my account so that she can try and “rebuild it”