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dtwkvih07a1l's avatar
dtwkvih07a1l
Newcomer
5 months ago

I paid for an in-game purchase, but I did not receive it.

My issue is that I paid for an in-game purchase, but I did not receive it. I bought a Spring Festival ticket in Seoul in The Sims Mobile.
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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 months ago

Hi there. Try restoring your purchases with the instructions in this article. If your purchase is not restored, please open a case with an advisor by following the instructions here so they can investigate this. Thank you.

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