Infinite loading screen after latest update
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy A6
OS Version Android 9
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? After latest update (day-two ago), the game is loading too long, often the loading screen never ends, sometimes after 5+ minutes it enters the game.
What do you expect to see? Quit loading screen after max 10 seconds and enter the game
Connection Type Wifi
Please select your region Europe
Country
Additional feedback
Everthing is already written.
@frezo00 EA was having some issues, however they should be resolved now, could you check if your game will load now?
