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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

[Info] Compatibility on Android devices

When talking about compatibility, first thing to keep in mind is that The Sims Mobile is a big game. We understand it's frustrating to find out your device is not compatible, and even when we have do...
technical issues
Kirtai's avatar
Kirtai
7 years ago

I have a Galaxy S7, which has 4gb of Ram, but the play store says my device is incompatible. Any insight here as to why? I can't find a comprehensive list of what devices are compatible, so even if I did want to upgrade, I don't know how to ensure my device is compatible, as mine meets all the specification. 

  • Kirtai's avatar
    Kirtai
    7 years ago

    Aha I found the problem. I didn't have enough space on my phone so it incorrectly was flagged as incompatible. If anyone else is having this issue, try clearing out some room!

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      7 years ago
      Hi @Kirtai,

      Thanks for sharing your solution here! It might be helpful for other players in your same situation 🙂

      Welcome to the community!
      -Mai

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