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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

[Info] Compatibility on Android devices

When talking about compatibility, first thing to keep in mind is that The Sims Mobile is a big game. We understand it's frustrating to find out your device is not compatible, and even when we have do...
technical issues
Anayath1's avatar
Anayath1
7 years ago
First, EA notoriously lags behind in making its games accessible to the visually impaired and now the fiasco that is Sims Mobile. My blind, autistic daughter LOVES the Sims! She has played Sims Freeplay and Sims 3, both on her tablet and her special computer that is set up for visually impaired people. She watches Sims YouTubers religiously, and she has been anticipating the Sims Mobile release for AGES because finally, FINALLY, FINALLY it's a game she thinks she can keep pace with with her visual impairment.

After a disastrous Thanksgiving (thanks to some yahoo putting a fake release date on the internet), we signed up for the text message to alert us when the game finally released. So imagine her excitement this morning when we received said text message. And the subsequent disappointment (read: blow out) when "Your device is not compatible with this version" appears.

Despite meeting all technical specifications, it cannot be installed on her tablet. I spent an hour on the phone with tech support, and the best they can offer is that SOMEDAY, MAYBE the game developers MIGHT add her tablet to the list of compatible devices.

Do better, EA. You already know better, so do better.
  • Phantomlover1717's avatar
    Phantomlover1717
    Hero+
    7 years ago

    I'm sorry to hear this! I've heard more people about the Galaxy Tab A not being able to run the game.

    From what I can tell the game needs a pretty strong mobile device.

    Maybe you have a newer mobile phone where she could play the game on? Or would that be too small for her?

    • Anayath1's avatar
      Anayath1
      7 years ago
      We are going to try to download on my phone, but it is definitely not ideal. While I bought the biggest phone on the market (for times when she uses it), it is still significantly smaller than her tablet, making it difficult for her to see. I just unloaded all of my pics so that we could download and will see if it works for her when she gets home from school. So disappointed in EA's accessibility.
      • Phantomlover1717's avatar
        Phantomlover1717
        Hero+
        7 years ago

        @Anayath1 you could try the suggestions from Mai on the first page of this thread on her tablet. Who knows maybe it will work... 

    • Finecrust's avatar
      Finecrust
      7 years ago
      @phantolover1717 Phantomlover1717
      I'm sorry to hear this! I've heard more people about the Galaxy Tab A not being able to run the game.
      From what I can tell the game needs a pretty strong mobile device.
      Maybe you have a newer mobile phone where she could play the game on? Or would that be too small for her?



      My potato device can run this game just fine
  • userafw's avatar
    userafw
    Seasoned Ace
    7 years ago
    Fyi Bluestacks is an app for a Windows Pc that functions like an Android virtual machine. All u have to do is run the installer and it does everything else. I plan to test Sims mobile with it tonite since Bluestacks comes with Google play store app built in.

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