First, EA notoriously lags behind in making its games accessible to the visually impaired and now the fiasco that is Sims Mobile. My blind, autistic daughter LOVES the Sims! She has played Sims Freeplay and Sims 3, both on her tablet and her special computer that is set up for visually impaired people. She watches Sims YouTubers religiously, and she has been anticipating the Sims Mobile release for AGES because finally, FINALLY, FINALLY it's a game she thinks she can keep pace with with her visual impairment.
After a disastrous Thanksgiving (thanks to some yahoo putting a fake release date on the internet), we signed up for the text message to alert us when the game finally released. So imagine her excitement this morning when we received said text message. And the subsequent disappointment (read: blow out) when "Your device is not compatible with this version" appears.
Despite meeting all technical specifications, it cannot be installed on her tablet. I spent an hour on the phone with tech support, and the best they can offer is that SOMEDAY, MAYBE the game developers MIGHT add her tablet to the list of compatible devices.
Do better, EA. You already know better, so do better.
EA Staff
