EA StaffI have a Samsung Galaxy S7. At first, the game was not compatible, but I changed the resolution on my phone, cleared my Google Play Store and Google Play Services caches, restarted my phone, and haven't had any issues since.
However, my sister has a Samsung Galaxy J3 Luna Pro. I cannot change her resolution, but I have cleared her caches and restarted her phone. Nothing is working. I also contacted EA Help (my only options were to receive a call or send an email). The gentleman was quite rude, and while I will not relate the particulars of what was said, I was eventually told to post my issue on the forum, without receiving any sort of help.
I am very disappointed in EA on this one. My sister and I were so excited to play this together. Is there any way it could be made compatible for her phone in a later update? I do not think power is the issue because my parents have phones with much weaker specs, and it runs just fine for them.
Thank you to anyone that takes the time to read this and/or respond!
