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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

[Info] Compatibility on Android devices

When talking about compatibility, first thing to keep in mind is that The Sims Mobile is a big game. We understand it's frustrating to find out your device is not compatible, and even when we have do...
technical issues
The_Reaper_lol's avatar
The_Reaper_lol
8 years ago
I just can't download the game. I'm getting the "Your device is not compatible with this version" message on play store.

And the annoying part in all of this is that the game runs fine on my phone (same manufacturer/ram...) The only difference is that my tablet runs android 5.1 and my phone 6.0.

Neither device is supported (I even got a message when I opened the game about that)

Any advice?
Phantomlover1717's avatar
Phantomlover1717
Legend
8 years ago

@The_Reaper_lol merged your post with an existing post on compatibility, please check out Mai's message on the first page.  

  • twenty_one_llam's avatar
    twenty_one_llam
    8 years ago

    I'm also trying to figure out why Google Play is giving me the "your device is not compatible with this app" message. I have an Asus Chromebook Flip C100P, with 4 or 5 GBs of free memory. Is it just not powerful enough to run The Sims Mobile? 

    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      8 years ago

      It takes a bit more than free space. So it very well could be.

  • The_Reaper_lol's avatar
    The_Reaper_lol
    8 years ago
    First of all, thanks for relocating my post to the appropriate page.

    Apart from my first question, searching the ea help forum I found something I want to verify.

    Is it possible to download an apk of the game and if yes is that legal (I never had an issue about installing and app so I don't really know) and is it safe?

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