Issue with secret agent career

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 15.3.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Complete the secret agent quest, place the secret agent elevator and start career. Reach level 3 in the career and when trying to progress further it won't let you
What do you expect to see? It should allow me to click on the elevator and start the next chapter of the career
Connection Type Wifi
Please select your region Europe
Country Scotland

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I have had this issue for the past two days and I have tried restarting the app