Forum Discussion

Lokemper's avatar
Lokemper
7 years ago

LlamaZoom not working

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pro
OS Version 11.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003459150505
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Tap the LlamaZoom Icon in the lower right corner or the icon above the truck, if available.
What do you expect to see? Either the LlamaZoom themes or a notice of how long to wait before LlamaZoom is available.
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback

‌

We were working on the current (Sept. 2018) Internet Icon Hobby Quest, when it stalled at part 11.  This part requires completion of a LlamaZoom theme, but the game is not cooperating.  No matter if we tap the LlamaZoom in the corner or the icon above the truck, if parked in front of the house, nothing happens except that Emily comes on and says, “Wow!  Thanks to your help, LlamaZoom has helped out over one customers!”

Any suggestions on how to get LlamaZoom working again?

bug

22 Replies

  • PennyL0ve1's avatar
    PennyL0ve1
    7 years ago

    I’ve been having the same issue for over several days now i get the exact same message. The next step on the current quest is to complete the LlamaZoom. That was about 2 days ago now there’s only 9 hours left to unlock the internet icon which I’ll míss out on because of this issue. 

  • Lokemper's avatar
    Lokemper
    7 years ago

    As requested, but resized.

  • Lokemper's avatar
    Lokemper
    7 years ago

    I can’t tell you because when I went to check, LlamaZoom came up normally, so, I guess everything is better now.

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    I'm glad to hear its behaving better now! Hopefully it doesn't come back. 

  • PennyL0ve1's avatar
    PennyL0ve1
    7 years ago
    Hello i play on a iPhone 7plus and My Id is 100303768432 and the issue continues for me
  • PennyL0ve1's avatar
    PennyL0ve1
    7 years ago

    Yes the screenshot that is provided above is the exact message that i am still getting

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    @PennyL0ve1 sorry to hear that, can you please double check your player id? It has 12 numbers and should have 13, I will need that number for the investigation. 

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