Hello Kent, thank you for your reply.
Now it's been six and a half weeks, i am still waiting and no one has even opened my case.
I have the impression that EA Customer Experience people, enjoy dealing with brand new shiny projects, all the time and energy goes to new shiny projects, beautifying the appearances and old-time consuming tasks like my isdue, get brushed under the carpet, hoping that eventually we give up waiting and go away. Not good.
I am being ignored and finding it extremely incompetent and unprofessional.
Should I give up hope? Is it likely to get back to the game almost 7 weeks later, despite missing sooo much of the latest additions?
What do you suggest, I should do, apart from waiting for another 6 weeks?
I hope you could push my case for a solution.
Many thanks,
Blue Eyed Baby
EA Staff (Retired)Sul Sul, @BlueEyedBaby2. That wait sounds rough, and I'm sorry you experienced it.
Just in case, can you create a new case and refer to the previous one? It's possible your previous case got stuck, but advisors on a new case will be able to reference it.
Note: You'll want to make sure it's not a feedback or bug case as those aren't looked at directly by EA Help game advisors.
To contact EA Help in The Sims Mobile:
If you would prefer to reach out on social media instead:
Arrenai 🐱
Did you receive an awesome, helpful response? 👍 +XP!
Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
