Lost my game progress
I installed sims mobile on 3rd October after 14 days and I chose the option of downloading my old game data. After that, the game showed me that I was on level 1. I was on level 43+ and was 'Toast of...
Forum Discussion
Unfortunately this is an issue that we can't help you fix from the forums.
Please follow these directives:
- You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
- Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
@SalixCat I have done everything. I'm not getting any actual help. It's just frustrating.
