There is a bug report on this issue: https://answers.ea.com/t5/Bug-Reports/Party-Level-Reset/m-p/6680869#M239
I lost the whole game was up to level 30, $49,000.00 in simoleons, $790.00 in Sims cash, 7 heirlooms, a lot of items in my house, and a lot in storage due to the fact that I was going to expand my house. Had it saved to FB/& EA games but contacting them was no help I sent them screenshots of what I had spent with my ITunes card ($100.00). They gave me some BS story that all they can do is $600.00 in Sims Cash or try to contact FB - hint there is no # to actually talk yo FB. So now I’m screwed. I really liked that game and it kept me relaxed and my daughter and myself have contests to see who can get the farthest. I just need some advice do I don’t go crazy!!!!
I'm playing Sims Mobile with two devices, phone and tablet. I just lost few hours progress when I opened the game on my phone, and even unable to restart the progress. Opening the game with my tablet didn't help and progress seems to be lost. I won’t be able to finish the quest in time for this error.
