Forum Discussion

Ayeryss's avatar
Ayeryss
6 years ago

lot expanding on its own

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 9.7 inch
OS Version 12.4.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005144191846
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The main problem you will see by looking at the lot clearing itself on the right side of the house. The other problem I'm not sure will happen again, but tapping on a child ready to become adult and tapping 'not now' resulted in the child becoming adult anyways. Since this can't be undone I don't think it will happen again unless one of my sims has another child.
What do you expect to see? Money back, plot of land reverted to unclear status.
Connection Type
Please select your region North America
Country U.S.
Additional feedback

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I am not sure if this is the right place to report these issues. I have been having several glitches since the update.
1) I first noticed over a huge decrease in simoleans (around 10,000). Then I noticed a random plot of land was in the process of being cleared. I do not recall ever selecting the piece of land to be cleared. If I was going to clear an area it would NOT be right there at this time. I would like this action undone: Money back, land back to uncleared.

2) One of my Sims children, Ullal, was still a boy when I opened the game after installing update. I received the prompt to upgrade him to an adult and i declined. He then showed as having the wrong hair colour (orig red, now black). I clicked on him again trying to figure out why this was so. I was also again prompted to graduate him to adult. 3) I clicked decline and the next thing I knew he was an adult. Although his hair colour was back to red. It's not the biggest deal, but i was about to do the child interaction relationship. I'm also concerned that I keep having all these glitches as it may effect something more important.

bug

2 Replies

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    6 years ago

    @Ayeryss that sounds very weird, I'd suggest contacting EA with this issue

    You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

    - Open side menu

    - Click the gear icon

    - Click the 'Help & About' tab

    - Click 'Help'

    Your browser opens

    - Scroll down and click on 'Contact Us' 

    Open the spoiler for picture how to get to the 'Contact Us' button:

    Spoiler

    If you choose the 'Report Bug' option you might not receive a reply from EA. 

    If you can't access the app for some reason. You can also contact EA outside of it.  

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

  • Ayeryss's avatar
    Ayeryss
    6 years ago

    Thank you for your quick reply. I have done as you suggested and am still waiting for a response all these hours later. The only options were for them to call me or eventually chat with me. I didn't want to give them my number. Hopefully they will respond...

    The lot has now finished but I have yet to click the checkmark that appears as I'm not sure if doing so will work against me or not.

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