Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) sansung j7OS Version 2016How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? error that appeared immediately after the last updateWhat do you expect to see? basic game controlsConnection Type Please select your region North AmericaCountry ItaliaI already had two previous errors ... that of the disappearance of the day and night cycle I have a very annoying writing at the top that no longer goes away and now this is the most absurd one of the disappearance of the basic game controls ... practically I am blocked since yesterday of the disappearance of the basic commands helpooo. 😢

Hi @miletta34! Can you check if your issue has been resolved? Thanks

mega absurd mistake | EA Forums

14 Replies

miletta34
5 years ago
I point out three serious errors in the game the first the most serious and that since yesterday after the update at the end of the festival the game controls have disappeared .. according to the disappearance of the day and night cycle plus a writing at the top that no longer goes away .. .hope someone help me for no controls and impossible to play. ☹️
GhostFreeek
5 years ago
@miletta34 Did you try reinstalling?
SalixCat
Hero+
5 years ago
@miletta34 Could you please send in a Help Ticket from your in-game app?

A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors.

Using other methods like Facebook or Twitter will only delay support and you will be asked to go back and send an in-game help ticket.

Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed.

Follow the following steps:

Tap the arrow pull-out tab on the right side of the game screen.

Tap the Settings cog tab.

Tap Help & About.

Tap Help to visit EA Help,

The EA Help site will open on your device's web browser.

Choose your device.

Select topic and Issue.

Provide your player-ID

Select a contact option.

Fill in the form. Provide all information that could help solve your case.

Provide screenshots that can help the advisor understand your problem.

Tap on the button 'Email us'.

If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad or how to clear cookies on Android.

If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile
miletta34
5 years ago
I'm not afraid because a few days ago they recovered my lost progress ... 😳
miletta34
5 years ago
i wanted to try salix but i forgot there is no command to do this
SalixCat
Hero+
5 years ago
@miletta34 Please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile
miletta34
5 years ago
ok salix I'll try thanks 🙂
EA_DragonsEye
EA Staff (Retired)
4 years ago
Hi @miletta34! Do you still have issues? Could you DM me your player id so I can investigate the cause and report this to studio? Thanks!
miletta34
4 years ago
@GhostFreeek
in the end I decided to try to uninstall and reinstall but nothing has changed ... report my problem please
miletta34
4 years ago
@EA_DragonsEye
you have news this morning i updated the game but nothing has changed i need someone to see as soon as possible