Forum Discussion
SalixCat
6 years agoHero+
@zxt05k9pm33e I have merged your post with an existing thread about the same issue.
This is a known bug that is being investigated. Read @EA_Kipling's post here: https://answers.ea.com/t5/Bug-Reports/Open-Tutorial-message-from-previous-game-partially-covers-screen/m-p/9227308#M15980
6 years ago
Hello dear, thank you for your reply. This is not my only problem. I'm missing every button on my screen like for going to neighbourhood and town and home item button etc. I'm not able to do anything in the game because of that. Nothing is working.
- SalixCat6 years agoHero+
Sorry, I was too quick merging your report.
I've asked a CM about this issue where the buttons are missing. Their suggestion is that you contact an EA Advisor. It looks like you have a corrupted save and if so, maybe they can help with a rollback.
You can read here how to Get help in The Sims Mobile.
If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook
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