Forum Discussion

dannyboi09488's avatar
dannyboi09488
5 years ago

Missing Content - Horrendous Customer Service

I have had issues with missing content for over 2 months now.  and every response I have had is repeated and asking me for what I have already done for them.  they asked me several times to forward...
discussion
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @dannyboi09488 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Sims Mobile

Then select 'Platform

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

dannyboi09488's avatar
dannyboi09488
5 years ago
@EA_Darko All that does it brings the same contact methods of the ticket emails.
Who never help or do anything.
I have sent numerous emails through that. They just repeat themselves no ask for things over and over again.
So I tried looking up a contact number only one I found cuts off after it says you don’t take calls now just emails. And there are no other chat options.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @dannyboi09488 out contact options are dependent on a number of factors.

    If it is saying that email is the best avenue of contact then this would be the case.


    We are not able to discuss any account-related issues with you on AHQ, only our live support team can assist with this.


    Darko 

    • dannyboi09488's avatar
      dannyboi09488
      5 years ago
      @EA_Darko Can you give me a contact number to get in touch. With as I’m in the uk and well the people who answer the email is not the best option because they do nothing. But EA took mY money for the packs and have done nothing since the Simoleons and sim cash went missing.
      Seriously Does anyone help anywhere in this company!?!?
      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @dannyboi09488 the steps to speak with our support team are in my response above.

        Darko 

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