Forum Discussion

CharlieDaisy12's avatar
CharlieDaisy12
5 years ago
Solved

Missing Content Sims Mobile

I have terrible issues with my content going missing. It happens in clumps, with days of coming into my game only to notice something more missing from my inventory or directly off the floor. In the ...
technical issues
SalixCat's avatar
SalixCat
Hero+
5 years ago

@GalaxySta1 @emmazareen @yuriannii 

Unfortunately this is an issue that we can't help you fix from the forums.

Please follow these directives:

    • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
    • If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!
    • Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
  • emmazareen's avatar
    emmazareen
    5 years ago

    Your funny. I did this in July 2020, still not fixed, wasn’t expecting any help on here. Just highlighting the pure incompetence of Ea help. 

  • yuriannii's avatar
    yuriannii
    5 years ago

    Hi, I finally received an answer from EA the other day that I should request a refund from Apple support. All good now. Thanks.

  • Rh0deIsland's avatar
    Rh0deIsland
    5 years ago
    @emmazareen Agree with you here. My concern about a pack I bought last year has missing contents when the game restarted. Its more than a year now since the issue was raised, STILL no concrete response. Then just last month I had the same issue AGAIN. They robbed me off TWICE. Just WOW! I think EA Team should step up their customer service.

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