Forum Discussion

jpbwagan10's avatar
jpbwagan10
5 years ago
Solved

Missing Event Items After the Update

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Y9 OS Version Android 9 How often does the bug occur? Ofte...
bug
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hi @jpbwagan10! 
    Did you at any point stored it or a room that had it? 
    In order to get your missing items back, you need to file a case with EA Help.  You need to list the items that went missing on your game. You do that by going to Settings>Help then a page opens you scroll to the bottom and choose "Contact Us" and then you have to choose missing objects on the topic.

EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @jpbwagan10! 
Did you at any point stored it or a room that had it? 
In order to get your missing items back, you need to file a case with EA Help.  You need to list the items that went missing on your game. You do that by going to Settings>Help then a page opens you scroll to the bottom and choose "Contact Us" and then you have to choose missing objects on the topic.

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,626 PostsLatest Activity: 8 years ago