Forum Discussion

Rh0deIsland's avatar
Rh0deIsland
5 years ago

Missing Items from theTreasure Hunt Pack

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung A20s
OS Version A207FXXU2BTJ3
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Buy from Buy Menu (icon that has an outline of a shopping bag and a plumbob)
What do you expect to see? To receive the COMPLETE items from the pack.
Connection Type Mobile
Please select your region Asia
Country Philippines

‌

I bought the Treasure Hunt Pack last night, around 11:54pm (+8 GMT). But, I only received the stove from the purchase. NO sims cash was not added on my TSM account, NO Ancient Relic Coins, No scrolls, etc. This incident happened twice already! The same thing happened from the September 2019 case I've repeatedly raised on EA Help. You've given me only half the prizes (from the Beginner's Bargain Pack and Treasure Hunt Pack) I originally paid for on my account. Now, this incident has happened AGAIN? How can I finish the Treasure Hunt event? 

bug

11 Replies

Sort By
Show More
  • Rh0deIsland's avatar
    Rh0deIsland
    5 years ago
    Thank you @EA_Lanna I received an email from the EA Help that they're now looking into the matter. I hope that my concern doesn't drag on for another year.

    I did follow your advice on my concern. But, as I already explained to the EA customer assistant(s) that each and every country has a unique paying scheme. Thus, your advice might not be applicable. For instance, my country did not issue me google email notification(s) for all the packs I've purchased.

    -RhodeIsland

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,501 PostsLatest Activity: 6 hours ago