Modern Luxe update - Important news for players whose game have reset to level 1
If you have been affected by lost of progress issues, please follow the following instructions from Firemonkeys posted on Twitter so you can get help to recover your game after the Modern Luxe update that was released today 17th of March 2020:
https://twitter.com/TheSimsMobile/status/1239721231223410688
1/ Our latest update Modern Luxe is available now! It has some cool stuff, and the ability to turn objects 45 degrees!
— The Sims Mobile (@TheSimsMobile) March 17, 2020
More importantly, this update will address some of the save reset players have been experiencing lately. pic.twitter.com/rycMD5TDke
2/ If you were impacted, please update your game from the app store and continue to contact @EAHelp to get your save back! Later, EA Help will then organise compensation for everyone affected by a case to case basis, working closely with our development team.
— The Sims Mobile (@TheSimsMobile) March 17, 2020
3/ These save resets have been a long lasting issue, dating from before the @TheFiremonkeys Studio were working on The Sims Mobile. We are continuously monitoring, investigating and trying to improve things but we do not think that they are fully fixed yet.
— The Sims Mobile (@TheSimsMobile) March 17, 2020
4/ However, they should now be very rare and if they do happen, please reach out to EA Help. We are getting closer but this will take time to fully fix, as it is a very complex system and it not something that can be fixed overnight.
— The Sims Mobile (@TheSimsMobile) March 17, 2020
5/ We need to handle this with care because it holds your precious Sims and wonderful creations! 💚
— The Sims Mobile (@TheSimsMobile) March 17, 2020
