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JProfumo's avatar
JProfumo
New Rookie
2 years ago

Moved to ghost server after large Tapjoy/Offerwall offer

My account was moved to the ghost server after my account was credited with a large Tapjoy offer (advertised in the game during their 2-for-1 offer last week). I did not cheat, hack, or mod my game. My account was credited a few days after I completed the purchase (it was the Factor ad for $15k simcash). I have already filled out the Ghost Server form on Twitter, DM’ed SimGuru Pedro, and haven't’ received a response. I do not want to start my game over to get back on the main server. This has happened to a few of my Sim friends on Reddit and Discord who have also done a Tapjoy offer recently and were moved off the main server. It is very upsetting to do something advertised in the game and then be penalized for it. If the Tapjoy offers are going to trigger a ban, they shouldn’t be advertised. PLEASE HELP.

technical issues

5 Replies

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  • JProfumo's avatar
    JProfumo
    New Rookie
    2 years ago

    @SalixCat @EA_Cade i know you both have your hands full with the update issues but I haven’t been able to get help, even after many chats, emails, and forms. I don’t want to be stuck on the ghost server because of a game prize error. Thanks in advance.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @JProfumo,

    Sorry for the delay, and thank you for tagging me on this.

    It sounds like you've done everything that you need to do to start the investigation into this, I'll be doublechecking on my side to see if anything further can be done as well.

    In the meantime, all I can advise is to sit tight.
  • JProfumo's avatar
    JProfumo
    New Rookie
    2 years ago

    Thank you so much @EA_Cade i appreciate your attention! I miss my friends on the main server, and hope I can get back there soon.

  • JProfumo's avatar
    JProfumo
    New Rookie
    2 years ago

    Hi @EA_Cade @SalixCat 

    I’m wondering if there is any assistance I could have; I have been stuck on the ghost server since September because I did a Tapjoy 2-for-1 offer and I guess my account got flagged for suspicious activity, even though I was just…doing a legit offer in the game. Would really like help; no other option via EA customer service has been helpful, and considering this was not my fault, I would like to have the situation rectified. 

    Thanks,

    JP

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