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laine0626's avatar
laine0626
5 years ago

My sim is defective. It won’t gain new traits, it wont go to places etc

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 11 pro max OS Version Ios 14 How often does the bug occur? E...
bug
EA_Kipling's avatar
EA_Kipling
Icon for EA QV Team rankEA QV Team
5 years ago

@laine0626 Could you send me a PM with your Player ID so I can investigate this? Thanks in advance.

  • laine0626's avatar
    laine0626
    5 years ago

    Hi! How can I send you a private message? Thanks!

    • SalixCat's avatar
      SalixCat
      Hero+
      5 years ago

      @laine0626 If you are using your mobile device, can you see three whilte lines on the upper right corner on this site? Tap on them, then tap on your user name, and tap on INBOX. You will be able to send a PM from there.

      • laine0626's avatar
        laine0626
        5 years ago

        Hi! Yes was able to figure it out. Thanks! I also asked the ea support regarding this but they said it seems to be an app bug which they can’t fix. 😭 I was really bummed about this so I tried to make a new tsm account and have a relationship with the defective sim then try to have it move in to the new tsm sim. I’ll make an update if it works. 

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