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Anonymous's avatar
Anonymous
8 years ago
Solved

my sims can’t do any task at home

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS OS Version iOs 12.0.1 Player ID: (Find your Player ID in ...
bug
  • Phantomlover1717's avatar
    Phantomlover1717
    8 years ago

    It sounds like something might be wrong with your save file. Best thing would be to contact an EA game advisor about this issue. 

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

fasikris0402's avatar
fasikris0402
7 years ago

Hi.. i have same problem.. i already contacted ea tech support as u mention above. It’s already three days but sill no reply from them. ☹️

  • fasikris0402's avatar
    fasikris0402
    7 years ago

    yes, thank you.

    they are still looking for the solution...

    i already tried what they asked but the problem still exist. >,<

    • Phantomlover1717's avatar
      Phantomlover1717
      Legend
      7 years ago

      You can link to this post if you want or ask to revert your account to a previous save. 

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