Need help reclaiming heirlooms
I was messing around with my house a bit and accidenly put them in storage. My game was a bit laggy so i decided to just stop redesigning it and to just close out. Recently i just got back on and i c...
Forum Discussion
You should contact EA in order to get assistance. Lost content can't be restored here.
First you will need your player ID. That's the number on the top right corner of your screen when you open the app.
To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.
Now, tap on Select topic and Missing content.
Tap on Select issue and choose Had content and lost it.
Type your Player ID.
Tap on the button Select contact option.
Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game.
An EA Advisor will email you within 24 hours.
@SalixCat i heard that they normally aren't much help but i guess I'll try it
Edit: they didn't help me, only offered simoleons and that won't help me at all. Trying to reclaim heirlooms by luck.
Edit 2: someone else is still looking into it, I've also noticed that the heirloom cases and a bunch of heirlooms aren't the only things I've lost. It's basically deleting some things i put into storage and i have to rebuy it. I just now rebought my case. I guess I'll reupdate. Not sure when this will get fixed.
