@DancingHippy137 I'm glad you got the case escalated and hopefully your account will be restored soon!
I often find that with these big companies, sending them a DM on social media works the best.
But even then I've waited a month to get a proper response with a different company than EA. The fastest ever was within a minute, which shocked me to be honest.
It seems these big companies have a massive support load and never enough people to take care of it all.
Thank you for your reassurance and solidarity in my case. I know I'm not alone, a lot of people have come forward to share their experiences with me and to offer kind words. I will make it through!
Unfortunately you are correct, there seems to be a shortage of quality support and expecting a big company like EA to handle it well is probably naive of me but I only feel this way because of how much money I've spent on this game since 2018 and how resistant I am to spending $60 on a full game. When I look back at my purchase history, at that price I've essentially "bought" TSM once every year. So if I've been spending casually so easily, I feel like many others are probably in the same boat.
