[Needs Info] Retired/Removed sims won’t leave

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Apple iPad
OS Version 15.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? “Retired” sims and one child have been inactive on household lot and cannot be interacted with.
What do you expect to see? To be able to actually remove the retired sims, and “grow” the child or remove it all together.
Connection Type Wifi
Please select your region North America
Country USA

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Cannot interact with or remove the retired sims. Have tried moving them to another lot but they still stay on the main lot. One child has also been deactivated somehow - cannot interact with it either.