Forum Discussion

Angela-Angela41's avatar
Angela-Angela41
7 years ago
Solved

Never used stickers & now gone.

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003629153708
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Give me my stickers I had this morning
What do you expect to see? My stickers back
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

I had stickers this morning at 8 am but I didn't use them due to quest later on today that was coming. I got on at 3 and 4 pm my time and my stickers are gone and I never gave any out. It says  more stickers available tomorrow and the sticker thing is greyed out. So what the heck happen to my stickers. I want them back especially since I never gave any out this morning and I'm on that part of the quest. It's only 4:30 pm here and still no stickers which again I should have since I NEVERgaveany out 8 hours ago.  All these bugs are very annoying...

bug
  • Angela-Angela41's avatar
    Angela-Angela41
    7 years ago
    They said there is nothing they can do. I don't know why I even try. They are so useless.

3 Replies

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    Best thing would be to contact an EA game advisor about this issue.

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/ 

  • Angela-Angela41's avatar
    Angela-Angela41
    7 years ago
    I did Facebook EA help few hours ago and still nothing yet. Thank you for the info.
  • Angela-Angela41's avatar
    Angela-Angela41
    7 years ago
    They said there is nothing they can do. I don't know why I even try. They are so useless.

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