New game update New payment system messed up
Izzy's store wanting to charge money every time you reroll when you run out of gems. If a person is charged an amount for every reroll it will send off a fraud flag if my credit card gets charged the...
Forum Discussion
That doesn't sound right. Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
@Phantomlover1717 I posted in the forum to let others know but also PMed Guru. EA did change the payment system and it's not for the better. I asked Guru to change it back. I hope they do because I can't be charged the same amount over and over if I run out of gems. My izzy closet is full and for the moment I have everything I want from izzy so this new payment system will not effect me again but others will get hit with it eventually
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- EA_Solaire18 days ago
Community Manager
