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Anonymous's avatar
Anonymous
8 years ago
Solved

Not receiving Heirloom for a retired Sim

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) sony xperia z5 compact OS Version 7.1.1 Player ID: (Find your Play...
bug
  • Phantomlover1717's avatar
    Phantomlover1717
    8 years ago

    @netanit Best thing would be to contact an EA game advisor about this.

    You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
    This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

    Open the spoiler for pictures:

    Spoiler

    If this fails for some reason, or you can't access The Sims Mobile app. 

    You can contact EA through this link: https://help.ea.com/en/contact-us/

    If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

    You can also choose to contact an EA game advisor through social media:

    - Twitter: https://twitter.com/EAHelp
    - Facebook: https://www.facebook.com/EAHelpHub/

Anonymous's avatar
Anonymous
8 years ago
I did not get a retirement chest for the 2 first sims i retired
Phantomlover1717's avatar
Phantomlover1717
Legend
8 years ago

@netanit Best thing would be to contact an EA game advisor about this.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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