NPC with distorted face
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Y9 Prime
OS Version Android 10
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004077248466
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It is visually detectable on the NPC (Beatrice Decker)'s face. The mouth is protruding out from her face.
What do you expect to see? I expect to see a normal face, one that doesn't demotivates me from playing the game.
Connection Type Wifi
Please select your region Asia
Country India
Additional feedback
There is a NPC (Beatrice Decker) who is included in one of my story chapters. Whenever she appears, her face is distorted and she has a protruding mouth that looks inappropriate.
This problem is occurring after I reinstalled the game after leaving it for about a year. I tried to uninstall the game and reinstall it but the problem persists.
Please help me out with this. Thank you.