Old heirlooms dont get duplicates when getting same from box

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Air2
OS Version 13.6.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Heirlooms ive already achieved show as new. Cant sell for tickets.
What do you expect to see? Heirlooms ive already achieved show as new. Cant sell for tickets.
Connection Type Wifi
Please select your region Europe
Country Norway

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Heirlooms ive already achieved show as new. Cant sell for tickets. Been like this the last month.