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soulfulgenius's avatar
soulfulgenius
5 years ago

[Open] - Can’t enable tracking on iOS. Can't connect to Facebook

Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 4th gen,IPhone pro max OS Version 14.4.1 How often does th...
bug
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @ir0nwoman! Could you provide please the device and OS that you are using?  Thanks!

ir0nwoman's avatar
ir0nwoman
5 years ago

iPhone 8, running iOS 14.4.1

  • EA_DragonsEye's avatar
    EA_DragonsEye
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hi @ir0nwoman, @soulfulgenius! Sorry that I tookl long to answer, I have flagged this issue for investigation! Thanks for your report and information

    • EA_DragonsEye's avatar
      EA_DragonsEye
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      Hi @soulfulgenius and @ir0nwoman!
      This issue may be resolved by apple after updating to the version iOS 14.5.1.
      As per the official Apple Knowledge base web found here https://support.apple.com/en-us/HT211808#1451
      "This update fixes an issue with App Tracking Transparency where some users who previously disabled Allow Apps to Request to Track in Settings may not receive prompts from apps after re-enabling it. This update also provides important security updates and is recommended for all users."

    • soulfulgenius's avatar
      soulfulgenius
      5 years ago

      Okay Thanks Ea_dragonseye  I’ll give it a try and see if I can connect to my social media accounts now.

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