[Open] - Eco lot house roof shows locked

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 13.7
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The roof that came with the Eco treat lot/house is locked.
What do you expect to see? At least that variant should be unlocked.
Connection Type Wifi
Please select your region South America
Country Brasil

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The roof that comes with the Eco treat House shows locked, as if I had not buy it. But I did and paid real money for it.

I’d expect at least that variant to be unlocked so I can change it and/or use it whenever I want.

Thank you 🙏🏼