I just cleared my cache and lost my game! I have to start all over again! Super frustrated!!!
Got my game back!!! Don't know how but I'm so happy I didn't lose all that time and effort š
@Brynlee0915 Did you connect your game to EA, Facebook, Google Play or Apple game center?
Unfortunately this is an issue that we can't help you fix from the forums, but an EA advisor can help you get your game progress back.
You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!
Select topic: Missing content. Then, select issue: Had content and lost it.
I am also experiencing this issue, starting tonight. When I press the blue icon it simply disappears. There is no prompt to watch the commercial and then my game continues.
l have also had commercials freeze my screen of late (after watching them), so that I have to reload to complete the action, to complete the event, and I do not get the rewards. This hasnāt happened today, just the disappearing blue icon.
I am periodically having the āads freezing my screen having watched the commercialā bug again. I have to reload the game to end the commercial, and I do not get the rewards, so itās really upsetting.
The first picture is the freeze, the second is the ad it froze on (I got lucky with that pic, I just swiped something and it came up), the third is what happened afterwards. Nothing. But I have watched ads successfully since then. It is not 100%. But this particular ad does give me more issues than others. This one and the Klondike one? The one with the farm? Nothing wrong with them, they just freeze a lot.
Hi, EA LIVE QV TEAM,
I notice all the previous bug reports on this issue have been dealt with by you within 48 hours. But I have 3 pretty good reports here containing issues that require the same attention that have been left unattended to. Any ideas on what can be done about that? Thanks!š
Hereās a video showing mailbox not working properly(closing the app and opening again solves the problem).
I will try to record another video of ads for reward bonus after completing mision. In that case the game gets frozen and forces the player to close it. Edit: In my case it gets frozen before it shows any ad, so I wonāt be able to tell which is the ad that gives problem.
EA Staff (Retired)Hi @powalola227! can you pass me your player id on a DM? Thanks!
@powalola227 this is exactly how the disappearing blue button works for me, thanks for posting on this. Hopefully others will as well in case thereās other information in there. Personally, this issue cleared up for me shortly after I posted about it, Iām just getting periodic freezing now.
But your video did raise one very important thing I was concerned about and thought Iād worry about once I was at the linking process. All your information is visible, especially your totals, and really, who knows what else. Do you think posting our financial information is wise, even though itās not real money? I read in the literature that we should be careful, apparently our posts can be googled. Youāre not worried for any reason? Because I donāt think we can cut anything out and hope to be of any help.
