My screen froze having watched the commercial again just now. I don’t remember what the commercial was, I don’t know if I got the rewards and I don’t think these pictures will be all that helpful since I had to cut so much out. I do not know how to link a video.
My screen just froze again after watching the ad. I can’t remember what the ad was, I tend to lose focus when I’m watching ads. I don’t know if I got the rewards and again, I don’t think the pictures will be very helpful but I’ll send them along just in case, as usual.
I would be willing to learn how to link a video.
EA Staff (Retired)Hi @CharlieDaisy12!
The issue of the mailbox ad icon disappearing has been flagged as a bug and passed to the studio to investigate.
For the freezing issues, I need information that you said you don't have, what ad it is or a video of it happening. After that, I would also need your player id just in case to investigate further. If you get that information I recommend creating a separate bug so it's easier for me to follow up on and for other players that have the same experience to report/read on.
Some issues take us longer to verify and identify and that is why takes us longer to answer. Apart from that, there are other situations why it may take me longer to get back to you.
Thanks for understanding!
