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Tiffany562411's avatar
Tiffany562411
5 years ago

[Open] - Mailbox ad icon disappears - Ads Not Working

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9 OS Version Android 10 How often does the ...
bug
CharlieDaisy12's avatar
CharlieDaisy12
5 years ago
Insert picture is still not working on my phone. It does work on my iPad but I have to forward all my pictures from my phone so it is quite frustrating.
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @CharlieDaisy12!
The issue of the mailbox ad icon disappearing has been flagged as a bug and passed to the studio to investigate.

For the freezing issues, I need information that you said you don't have, what ad it is or a video of it happening. After that, I would also need your player id just in case to investigate further. If you get that information I recommend creating a separate bug so it's easier for me to follow up on and for other players that have the same experience to report/read on.

Some issues take us longer to verify and identify and that is why takes us longer to answer. Apart from that, there are other situations why it may take me longer to get back to you.
Thanks for understanding!

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