It's totally NOT fixed. 2 passive sims have disappeared from the family portrait and their house, along with all of their level 10 stories. They're roaming randomly around town but now just show as strangers. I've put so much work into these sims. Please bring them back.
This just happened to me, as well. A few days ago, one of my sims turned into an elder NPC and all of her relationships with other sims disappeared. At the same time, another sim became perpetually busy. I can't make her active or have other sims continue relationships with her. EA support is giving me the runaround. I spend way too much time, energy and real money on this game. I definitely need to reevaluate that. Clearly I'm not valued as a player or a paying customer.
Me too! So frustrating, I've lost 3 Sims already and one Sim is stuck and I can't do anything with her. Meanwhile I can't seem to get in touch with support at all. But clearly this is an issue for others too. Lots of bugs lately!! Missing items and game options. Ugh.
When did your Sims disappear? Do you remember the date?
Now one of my passive sims (that I absolutely did NOT retire) has become an elder and there's no way to make him playable again. All it will let me do is remove him. Please fix this, I'm not spending any more money until this is fixed.
