[Open] - Player Name Format not accepted

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 11
OS Version 14.4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I reached level 6 and it prompts me to enter a player name. No name will work.
What do you expect to see? Me to be able to continue playing the game.
Connection Type Mobile
Please select your region North America
Country United states

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just want to play the game but it won’t let me without typing in a name and no name will work