[Open] - Player names not showing up
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xs OS Version 13.3.1 Player ID: (Find your Player ID in Si...
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@SalixCatjust attended the party with Frostblossom. Both Android and iOS players couldn't see her name.
Update: both of my friends Android users.
Here are some more details from Seneca: "I've also tried to re-enter my name in game but I always get a message saying that the name doesn't match the requirements (it does obviously, though I've tried with different names, longer, shorter, etc)."
Frostblossom is also friends with Seneca that she can not see Seneca's username.
Frostblossom is in contact with EA Help. But 3 different agents were not able to help her.
- @yani_tsm Thanks for the additional info.
Really tricky this one 🤔... I was able to change my alt account's IGN to FrostBlossom with and without the flower emojis and it was visible from my main account (changed it back again to it's won IGN).
Those emojis are not new: https://emojipedia.org/white-flower/ https://emojipedia.org/deciduous-tree/
... need to investigate a bit...Oh. I'm Seneca and EAhelp on facebook sent me to this thread. I still haven't managed to re-enter my name.
Should I clear the app data? I've cleared the cache already and I'm a bit worried about clearing the data. Is there a risk of losing anything in the game?
- @KodamaTreeSpirit Hi! Do not clear your data. It's good to clear cache but never data.
Hi, this is Frostblossom. As @yani_tsm mentioned I have talked to 3 different support reps. Have tried all the tests that the 3rd rep provided, but same results with the error when trying to fill the blank player name.
Make sure your device is up-to-date, Make sure your app is up-to-date, Restart the app
Close background apps, Power cycle your phone, Clear your cache to check if you're synced properlyThey also asked I do the following, but I do not have a 2nd available to do so. Not sure how the 2nd test is attempting to check as it seems our names were somehow cleared out beforehand and that is what's preventing us from re-entering a name, so don't think a different player would experience the same issue.
1) Attempt to play the game on your account on a friend’s device.
2) Attempt to play the game on a friend’s account on your own device.
Thanks for investigating @SalixCat !!
Many thanks @SalixCat ... I've created a case number and I'm keeping my fingers crossed that my game can be restored...
