[Open] - Player names not showing up
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xs OS Version 13.3.1 Player ID: (Find your Player ID in Si...
Forum Discussion
@FrostblossomTSM and @KodamaTreeSpirit I have tried changing my IGN on two different accounts to both your IGNs on two different accounts. I can't find what the reason for this issue you are experiencing could be. I have also connected to Facebook and still IGNs can be changed and are visible.
My suggestion is to share here all the information that the team will need to investigate the issue. Please share following info:
1. Device platform (iOS or Android)
2. OS version
3. Device brand and model
4. Player ID
5. Connection type
6. Region/country
7. Any additional information that might help investigate the issue.
@KodamaTreeSpirit Hope you get an answer from EA help soon and your game progress restored.
Thanks @SalixCat ! What's the best way to follow up on the matter once the case has been created? To make sure something's being done, I mean.
- @KodamaTreeSpirit I only have experience with support through email so normally it takes hours to get a reply but given the Covid19 situation it might take more time.
I understand... Well, I figure I'd send an email every now and then to make sure it's still under review.
