Forum Discussion

yani_tsm's avatar
yani_tsm
5 years ago

[Open] - Skip to Dessert Stiletto Pumps are not showing up in Workshop

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xs OS Version 14.4 How often does the bug occur? Every ti...
bug
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @yani_tsm! I am unsure since it maybe should not have been possible for you to unlock permanently the shoes through an adoption. However, you can always try to contact customer support through in-game. 

In order to contact customer service you need to go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Had content and lost it"

yani_tsm's avatar
yani_tsm
5 years ago
@EA_DragonsEye I agree I shouldn't have unlocked the shoes permanently through adoption. For example, I adopted a couple of pack hairstyles, which are now in the Workshop, and I easily got them in the Workshop and unlocked them within weeks. But I didn't have to pay for changing their colors during adoption. So it does make that these shoes are "special": owning a color variant but not the shoes.

I will try customer service. Thank you.

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