Forum Discussion

yani_tsm's avatar
yani_tsm
5 years ago

[Open] - Skip to Dessert Stiletto Pumps are not showing up in Workshop

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xs OS Version 14.4 How often does the bug occur? Every ti...
bug
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @yani_tsm! I am unsure since it maybe should not have been possible for you to unlock permanently the shoes through an adoption. However, you can always try to contact customer support through in-game. 

In order to contact customer service you need to go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Had content and lost it"

ani_fl00's avatar
ani_fl00
5 years ago

I have a similar issue, only then with the Autumn Accents Earrings.

I adopted a Sim in December 2018 (see pic retired sim) with these earrings and they still haven't showed up in the Eco Shop.

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago
    @ani_fl00 I wonder if there are several items that players who have adopted Sims before the Eco Workshop was implemented can't get.
  • ani_fl00's avatar
    ani_fl00
    5 years ago
    this can be solved by adding these items more than once in the eco shop.
    These items only appear once currently.
  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @ani_fl00 Good idea. Since the game apparently is reacting as you already own these items, changing them from the OnceOnly category to the Repeatable category makes sense. I'll pass on your suggestion.

  • EA_Avinash's avatar
    EA_Avinash
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @ani_fl00 , thanks for pointing this out, will it be possible for you to DM me your Player ID so I can have the team check this out?

    Thanks @SalixCat for bringing this thread to my attention 🙂 

  • yani_tsm's avatar
    yani_tsm
    5 years ago
    @ani_fl00 You might be experiencing a different issue.
    I adopted those earrings before and they did show up in the workshop for me.
    Did you buy any swatches/colors of the earrings? I don’t think I bought any colors (or that any of those colors could be bought) and therefore that might be the reason why i was able to get them through the Workshop.
  • ani_fl00's avatar
    ani_fl00
    5 years ago
    @yani_tsm how long since after the earrings were added to Eco Shop did they show up for you?

    Since now they haven't showed up for me (could they still show up later?)

    I can't remember if i bought other colors
  • yani_tsm's avatar
    yani_tsm
    5 years ago

    It was pretty fast (probably within a month), but I have been playing the game almost since the beginning and I had 95% of the items from the workshop when it was released.

    Do new items in the workshop pop for you? Or are they just repeats? 

  • ani_fl00's avatar
    ani_fl00
    5 years ago
    @EA_Avinash is it possible to change these items (Stiletto Pumps and Autumn Accents Earrings) from appearing "only once" to "more than once" in eco shop

    My guess is this will solve the problem for people who had adopted sims wearing those items

  • ani_fl00's avatar
    ani_fl00
    5 years ago
    @EA_Avinash the items are appearing "only once". Will making them appear "repeatable" fix this issue?

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