[Open] Ads not playing and giving rewards

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 3
OS Version ...
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004705665756
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? play sweet treat challenge
What do you expect to see? watch ad and then receive a reward
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback

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Whenever I do the sweet treat challenge and try watching ad for the bonus reward, it just disappears for a second and then pops back up. No ad, no reward. Pretty frustrating since I'm now missing out on a lot of extras.