[Open] Ads not playing and giving rewards

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Nokia 6
OS Version I don't know?
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Go into Sims mobile. Try to watch an ad for extra rewards.. nothing happens. You don't get extra rewards
What do you expect to see? I expect an ad to load so I can complete tasks. It would be diff if the ads were not loading but rewards were still coming, or vice versa. But no ads therefore no rewards
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback Any task or action in Sims that requires an ad to do, or extra rewards when you have finished a challenge. You click watch ad and that button goes away and then no rewards

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No ads. No rewards. Why are there so many description boxes here?!